Frequently Asked Questions
Everything you need to know about your Rains order and our weather-resistant gear.
What is the waterproof rating of Rains products?
Our apparel and bags are designed to withstand moderate to heavy rainfall, featuring a water column pressure of 4000mm to 6000mm and ultrasonically welded seams for maximum protection.
How should I clean and maintain my Rains jacket?
We recommend wiping your products with a damp cloth and mild soap. Do not machine wash, tumble dry, or iron, as high heat can damage the waterproof polyurethane coating.
What is your return policy for online orders?
We offer a 30-day return window from the day you receive your order. Items must be in their original condition with all tags attached to be eligible for a full refund.
How long does shipping typically take?
Standard shipping usually takes 3-5 business days within Europe and 5-8 business days for international orders, depending on the destination and customs processing.
Do you offer a warranty on your bags and accessories?
Yes, all Rains products are covered by a 2-year manufacturing warranty that protects against functional defects in materials or craftsmanship.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Klarna.