Returns & Exchanges

At Rains, we want you to be fully satisfied with your purchase, which is why we offer a 30-day return window for all unused products in their original packaging. Please ensure all tags remain attached and items are in resaleable condition to qualify for a full refund.

1

Register Your Return

Access our online returns portal using your order number and email address to select the items you wish to send back.

2

Pack Your Items

Carefully place the items in their original protective packaging and include the printed return slip inside the parcel.

3

Attach the Label

Affix the prepaid shipping label provided via the portal to the outside of your package, ensuring any old shipping labels are covered.

4

Drop Off and Track

Deliver your package to the nearest authorized drop-off point and retain your receipt until your refund has been processed.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing